Job Overview: 

We are looking for a Customer Support Representative to provide exceptional service and technical assistance to our customers. This role requires strong communication skills, problem-solving abilities, and a customer-first mindset to ensure a positive support experience.

As a Customer Support Representative, you will handle inquiries, troubleshoot issues, and guide users through product-related concerns. You will work closely with internal teams to resolve escalations, improve processes, and enhance customer satisfaction.

Key Responsibilities:

• Respond to customer inquiries via email, chat, or phone

• Troubleshoot and resolve technical and product-related issues

• Guide users through setup, troubleshooting, and best practices

• Escalate complex issues to technical or specialized teams

• Maintain accurate customer records and support documentation

• Gather customer feedback and suggest product improvements

• Ensure timely and professional resolution of customer concerns

• Collaborate with teams to improve support processes and workflows

Qualification

Education:

Bachelor’s degree in Business Administration or any related field.

Experience:

• 1+ years of experience in customer support or a related role

• Strong verbal and written communication skills

• Experience with customer support tools (Zendesk, Freshdesk, Intercom, etc.)

• Ability to troubleshoot and explain technical issues to non-technical users

• Strong problem-solving skills and a customer-first mindset

• Familiarity with CRM systems and ticketing tools is a plus

Skills:

• Excellent communication and active listening skills

• Strong problem-solving and multitasking abilities

• Experience with customer support software and ticketing systems

• Ability to handle high-pressure situations with empathy and patience

• Team-oriented with a proactive and positive attitude